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Shane O'Neal

San Antonio, Texas
shane.oneal@gmail.com
www.linkedin.com/in/virtualshane

Professional Summary

Infrastructure Engineer with more than 30 years of experience in Enterprise Compute, Storage, Security, Network, and Database Infrastructure. Proven track record in virtualization engineering, system administration, and network support. Award-winning innovator with expertise in automating software upgrades, transforming operational visibility, and managing large-scale infrastructure environments.

Professional Experience

USAA

San Antonio, TX

Lead Infrastructure Engineer (Virtual Hosting Management)

Jan 2018 - Apr 2026
  • Served as a virtualization engineering lead responsible for availability, performance, automation, and software upgrades on thousands of VMWare ESXi hosts on Dell hardware.
  • Led the implementation of Aria Operations, Aria Automation (vRealize), and Turbonomic.
  • Utilized experience in Kubernetes container management and VMware Cloud Foundation (VCF 9).
  • Transformed operational visibility by creating large-scale monitoring and alerting from diverse sources, utilizing Slack as a “single pane of glass,” as well as creating dashboards and alerts in Splunk and ServiceNow.
  • Awarded as the top individual Innovator in the company in 2018.

Senior Infrastructure Engineer (Service Integration Gateway)

Oct 2015 - Jan 2018
  • Functioned as a Web Services Engineer maintaining Linux virtual machine appliances running Layer7 API Gateway software.
  • Consulted on and troubleshot SOAP and REST services for internal and external customers.
  • Applied strong knowledge of SSL/TLS troubleshooting using tcpdump and Wireshark.

IT Systems Programmer

Apr 1998 - Jul 2000
  • Managed multiple Sun and RS/6000 enterprise servers (including Enterprise 10000, RS/6000 SP, and S7A) in a large corporate data center.
  • Led the implementation of open-source utilities such as Secure Shell (SSH) and Samba.
  • Completed projects involving UNIX security, server configuration management, software installation automation, and internal audit response.

Hewlett Packard Enterprise

Plano, TX

Technology Consultant IV (Business Exchange Services)

Sep 2003 - Sep 2015
  • Served as a technical lead for an Electronic Data Interchange (EDI) business unit.
  • Administered network, system, and security functions for RedHat Linux, HP-UX, and AIX physical servers across multiple data centers.
  • Managed UNIX and TCP/IP networks, VPN/leased line connectivity, Checkpoint firewalls, and F5 load balancers.
  • Designed a secure EDI file transfer system utilizing sftp, ftps, and open protocols to serve dozens of State Medicaid trading partners.
  • Maintained corporate and HIPAA security controls, performed audit remediation, and managed application servers running Sterling Integrator, webMethods, IBM Websphere, and Oracle.

Senior Information Technology Consultant (State of Oregon eGovernment)

May 2003 - Aug 2003
  • Performed onsite consulting for a large Internet content management project.
  • Secured LDAP over SSL for Interwoven Teamsite, IBM WebSphere, and SunONE Identity Server with iPlanet Directory Server.

S1 Corporation

Austin, TX

Senior UNIX System Administrator

May 2002 - May 2003
  • Provided Sun Solaris system administration, Oracle database administration, and remote monitoring of Cisco network intrusion detection systems (IDS) for regional banks.
  • Authored "Operation Blacklist," a white paper detailing a method for optimizing IP access lists on customer routers to deny foreign traffic, measurably decreasing IDS noise and isolating domestic attackers.

Cisco Systems

San Antonio, TX

Network Support Engineer

Oct 2000 - May 2002
  • Acted as an NMS/OSS specialist providing system, network, and database administration for a regional Local Exchange Carrier.
  • Integrated Cisco, Micromuse, and Oracle software on Sun Solaris, utilizing mastery of SNMP, syslog, shell scripting, Cisco IOS, and Oracle SQL*Plus.

EpicEdge

Austin, TX

Senior UNIX System Administrator

Jul 2000 - Oct 2000
  • Built and managed Sun enterprise servers and Nokia Checkpoint firewalls in a CoLo data center for a startup business.

Texas Instruments

Dallas, TX

UNIX System Administrator

May 1997 - Feb 1998
  • Participated in enterprise-wide software implementation teams for Remedy Action Request and Cabletron Spectrum in a mixed Solaris and HP-UX environment.
  • Created a web-based front end for submitting and querying problem-reporting tickets.

Computer Sciences Corp

Fort Worth, TX

UNIX System Administrator

Aug 1996 - Apr 1997
  • Managed over 130 Solaris, HP-UX, and Irix workstations and 50 Apollo workstations running Domain OS.
  • Provided desktop support for more than 200 PCs and Macs in Lockheed Martin's F-16 software engineering area.

Certifications

  • VMware Certified Practitioner - Data Center Virtualization (2024)
  • VMware Certified Practitioner - VMware Cloud Foundation Administration (2024)
  • ITIL® v3 Foundation

Education

Bachelor of Science - Liberal Arts

Excelsior College 1995